Frequently Asked Questions

Appointments are recommended so a repair specialist is ready for you, but you are welcome to stop by. Schedule online or call us to choose a convenient time.

Yes. We repair cracks, dents and scuffs, check the clips and brackets, and refinish the bumper to match your vehicle. If replacement is the better option we explain why.

It depends on the damage, parts availability and paint work involved. Small repairs can take a day or two; larger collision repairs take longer. You get an estimated timeline after the inspection and updates as work progresses.

Absolutely. Many customers choose to pay directly, especially for smaller repairs. We give you a clear estimate before any work begins.

A repair specialist looks at the visible damage, checks surrounding panels and parts for related issues, and explains the recommended work, timeline and estimate.

Yes. We keep you informed at key stages — when parts arrive, when paint work begins and when your vehicle is ready.

We can share estimates, photos and repair details with your insurer and help keep the claim moving.

Yes. We measure the vehicle structure against manufacturer specifications and straighten or replace structural parts before body and paint work.

Paintless dent repair works when the paint is not cracked or chipped and the dent can be reached from behind. We confirm suitability during the inspection.

Yes. We repair door dings, creases and surface scratches, using paintless dent repair where the original paint is intact and refinishing where it is not.

Yes. We identify your paint code, compare spray-out samples in different light and adjust the mix so the repaired area blends with the existing finish.

Yes. We can help you understand the repair process and the information you may need for your claim, and coordinate with your insurance company when required.

Yes. Photos help us give you an initial idea of the repair. A final estimate is confirmed after an in-person inspection, because some damage is only visible up close.

Yes. Before work begins we walk you through what needs to be repaired or refinished, the options available and what to expect.

Every vehicle receives a final quality check for fit, finish and function before we hand it back to you.

In most cases you can choose where your vehicle is repaired. Check your policy or ask your insurer, and we are happy to help answer questions.

A full repaint usually takes several days, depending on preparation, color and finish. We confirm the timeline after inspecting your vehicle.

Yes. Faded, oxidised or peeling paint is prepared back to a sound surface and refinished, either panel by panel or as a full repaint.